Audit Reveals Concerns Over Outdated Technology in Utah's Child Support Agency

June 18, 2025 - 10:13

An audit released Tuesday criticizes the agency responsible for collecting child support payments in Utah for relying on outdated technologies. The findings highlight significant inefficiencies in the agency's operations, which are impacting the timely processing of payments and overall service delivery to families in need.

The audit points out that the current systems used by the agency are not only antiquated but also lack integration with modern technological solutions that could streamline processes. As a result, caseworkers face challenges in managing data effectively, leading to delays in payment distribution and difficulties in tracking cases.

Moreover, the report emphasizes the potential risks associated with using obsolete technology, including security vulnerabilities that could compromise sensitive information. The auditors recommend that the agency prioritize investments in updated systems and infrastructure to improve efficiency and ensure the protection of personal data.

Stakeholders are now calling for swift action to address these issues, as they believe that modernizing the technology used in child support services is crucial for better supporting families across Utah.