Roanoke's 911 Center Upgrades to Next Generation Technology

January 15, 2025 - 19:04

Roanoke’s 911 Center is stepping into the future with the launch of its new Next Generation 911 (NG911) system, a cutting-edge digital network that’s transforming the way emergency calls are handled. This innovative system enhances the capabilities of emergency responders by allowing them to receive and process calls through various digital formats, including text messages, images, and videos.

The NG911 system is designed to improve response times and increase the efficiency of emergency services. With the ability to gather more detailed information from callers, dispatchers can make better-informed decisions when deploying resources. This technology also enables seamless communication between different emergency agencies, ensuring a coordinated response during critical situations.

Officials have expressed their enthusiasm for the upgrade, highlighting the importance of modernizing emergency response systems to meet the evolving needs of the community. As Roanoke embraces this technological advancement, residents can feel more secure knowing that help is just a call or text away, supported by state-of-the-art tools.